Terms and Conditions

Effective Date: September 13, 2026
Last Updated: September 13, 2026

These Terms and Conditions ("Terms") govern your access to and use of the GlowKnot website at glowknot.in and any purchases made through it. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our services.

GlowKnot is operated in India and these Terms are governed by Indian law, including the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000, and applicable GST laws.

1. Eligibility

You must be at least 18 years of age to make a purchase on GlowKnot.
By placing an order, you confirm that you are legally capable of entering into binding contracts under Indian law.
We reserve the right to refuse service to anyone at our discretion.

2. Products and Descriptions

GlowKnot sells imitation/fashion jewellery. All products are clearly described as imitation jewellery and are not genuine precious metals or gemstones unless explicitly stated.
We make every effort to display product colours, sizes, and designs accurately. However, actual product appearance may vary slightly due to photography lighting, screen calibration, and handcrafted variations.
Product availability is subject to change without notice. We reserve the right to discontinue any product at any time.

3. Pricing and Payments

All prices are listed in Indian Rupees (INR) and are inclusive of applicable GST (3% on imitation jewellery) unless stated otherwise.
We reserve the right to change prices at any time without prior notice. The price at the time of order confirmation is the final price.
Payments are processed securely through Razorpay, which supports UPI, credit/debit cards, net banking, and wallets. We do not store your payment credentials.
In case of payment failure, the amount will be refunded to your original payment method within 5–7 business days.

4. Order Placement and Confirmation

Placing an order constitutes an offer to purchase, not a binding contract. A binding contract is formed only when we send you an Order Confirmation email.
We reserve the right to cancel any order due to stock unavailability, pricing errors, suspected fraud, or payment failure. You will be notified and fully refunded in such cases.
Please review your order carefully before placing it. We may not be able to modify orders once confirmed.

5. Shipping and Delivery

We ship across India via our logistics partner Shiprocket and associated carriers.
Standard delivery timelines are 5–8 business days from dispatch. Timelines may vary during peak seasons, holidays, or due to unforeseen circumstances.
Shipping charges: Free shipping on all orders within India.
We are not responsible for delays caused by courier partners, natural disasters, or government restrictions.
Risk of loss and title passes to you upon dispatch of the product.

6. Returns, Exchanges, and Refunds

We accept returns within 7 days of delivery for items that are damaged, defective, or incorrectly delivered.
Items must be returned in their original packaging, unused, and with all tags intact.
To initiate a return, contact us at support@glowknot.in with your order number and photographs of the issue within 48 hours of receiving the product.
Refunds will be processed to your original payment method within 7–10 business days after we receive and inspect the returned item.
We do not accept returns for items damaged due to misuse, improper care, or normal wear and tear.
Exchanges are subject to stock availability.
In compliance with the Consumer Protection Act, 2019, your statutory rights remain unaffected by this policy.

7. Cancellations

Orders can be cancelled within 12 hours of placement by contacting us at support@glowknot.in.
Once an order is dispatched, it cannot be cancelled. You may initiate a return upon delivery as per our return policy.
Prepaid order cancellations will be refunded within 5–7 business days.

8. Intellectual Property

All content on GlowKnot including logos, images, product descriptions, graphics, and website design are the intellectual property of GlowKnot and are protected under Indian copyright law.
You may not reproduce, distribute, or use any content from our website without prior written permission.

9. User Accounts

You are responsible for maintaining the confidentiality of your account credentials.
You agree to notify us immediately of any unauthorised access to your account.
We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

10. Prohibited Activities

You agree not to:

Use our website for any unlawful purpose
Submit false or misleading information
Attempt to gain unauthorised access to our systems
Place fraudulent orders or engage in chargeback fraud
Scrape, copy, or reproduce content without permission
Interfere with the normal functioning of our website

11. Limitation of Liability

GlowKnot's total liability to you for any claim arising from use of our services shall not exceed the value of the order in question.
We are not liable for indirect, incidental, or consequential damages including loss of profits or data.
We do not warrant that our website will be error-free, uninterrupted, or free from viruses.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of India.
Any disputes arising out of or relating to these Terms shall first be attempted to be resolved through amicable negotiation.
If unresolved, disputes shall be subject to the exclusive jurisdiction of courts in India.
Consumers may also approach the National Consumer Helpline (1800-11-4000) or file complaints on the Consumer Online Resource and Empowerment (CORE) portal.

13. Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020:

Name: Koteswara Rao P
Designation: Grievance Officer
Email: grievance@glowknot.in
Response time: Acknowledgement within 48 hours; Resolution within 1 month

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to this page with an updated date. Continued use of our services constitutes acceptance of revised Terms.