Refund policy

Return and Refund Policy

Return window: You can request a return or exchange within 7 days of delivery for items that are damaged, defective or incorrectly delivered.

Conditions: Items must be returned in their original packaging, unused, and with all tags intact.

Not eligible: Earrings and other items that have been worn or used (for hygiene reasons), and items damaged due to misuse, improper care or normal wear and tear.

How to return: Contact us at support@glowknot.in or 9876512345 within 48 hours of receiving the product, with your order number and photographs of the issue. For damaged parcels, please share an unboxing video. We will confirm and share return instructions.

Refunds: Refunds are issued to your original payment method within 7-10 business days after we receive and inspect the returned item. If a payment fails, the amount is refunded within 5-7 business days.

Exchanges: Exchanges are subject to stock availability.

Cancellations: Orders can be cancelled within 12 hours of placement by contacting support@glowknot.in. Once an order is dispatched it cannot be cancelled, but you may initiate a return on delivery as per this policy. Prepaid order cancellations are refunded within 5-7 business days.

Your statutory rights under the Consumer Protection Act, 2019 remain unaffected by this policy.